I like to think that any business that I have dealings with will set out to give me at the very least a good level of basic service. Be they utility suppliers, a clothing company, or even – let’s say – a restaurant. You know, just for example.

The Stendhal in Milan, you can consider this free advice:

  • Don’t offer complimentary welcome drinks and then charge for them
  • Don’t offer to upgrade to a “nicer” bottle of wine for the same price as the one we asked for and then charge the difference
  • Don’t try and cover up these indiscretions by not giving us a receipt

Now I bet that you’re wondering where your tip went. Funnily enough, it was about the same as the extras you piled onto our bill.